Terms & Conditions

1. Definitions

In this Agreement, the following terms shall have the meanings set out below unless the context requires otherwise:

2. Eligibility

Access to and use of the Platform is subject to the following eligibility requirements, which must be satisfied at all times:

• You must be a natural person (not a corporate entity) and a resident of Indonesia.
• You must be at least 21 years of age. Access by individuals under the age of 21 is strictly prohibited. qqkuda enforces mandatory age verification for all accounts, and any account found to belong to an underage individual will be suspended immediately with all associated funds withheld pending investigation.
• You must have the full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction of residence.
• You must not be listed on any exclusion register maintained by qqkuda or any affiliated responsible-gaming body.
• You must not be acting on behalf of any third party. Registration and play must be for your own personal account only.
• You must access the Platform voluntarily and solely for personal entertainment purposes, not for any professional or commercial purpose.

3. Account Registration

3.1 Registration Process

To access the Platform's services, you must complete the registration process by providing accurate, complete, and current information including your full legal name, date of birth, valid email address, mobile telephone number, and residential address in Indonesia. You agree to maintain and promptly update this information whenever it changes.

3.2 Single Account Policy

Each Player is permitted to hold only one (1) active Account on the Platform at any given time. Opening or operating more than one Account — whether under the same or different personal details — constitutes a material breach of this Agreement. qqkuda reserves the right to suspend, merge, or permanently close duplicate accounts and to void any winnings derived from duplicate registrations.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password). You must not share your Account credentials with any other person. qqkuda will not be held liable for any loss or damage arising from unauthorized access to your Account where such access results from your failure to protect your credentials. You must notify qqkuda immediately if you suspect any unauthorized use of your Account.

3.4 Account Currency

All Accounts on the Platform are denominated in Indonesian Rupiah (IDR / Rp). No currency conversion is applied to deposits or withdrawals. The currency of your Account is fixed at registration and cannot be changed thereafter.

4. Identity Verification (KYC)

4.1 Mandatory Verification

All Players are required to complete KYC verification before any withdrawal request will be processed. qqkuda reserves the right to request KYC documents at any time, including at the point of registration, prior to processing any significant deposit, or when unusual account activity is detected.

4.2 Acceptable Documents

Standard KYC documentation required by qqkuda includes, but is not limited to:

• A clear, legible copy or photograph of your Indonesian National Identity Card (Kartu Tanda Penduduk / KTP), showing your full name, date of birth, and photograph;
• Proof of current residential address in Indonesia (utility bill or official bank statement dated within the last three months);
• A selfie photograph holding your KTP next to your face, confirming you are the genuine account holder;
• Proof of payment method ownership, where required (e.g., a screenshot of your OVO or DANA account displaying your registered name).

4.3 Verification Timeline

qqkuda will endeavour to complete KYC review within one (1) to twenty-four (24) hours of receiving complete documentation. Complex cases may take longer. Players will be notified by email upon approval or if additional documentation is required.

4.4 Consequences of Failed Verification

If a Player is unable or unwilling to provide satisfactory KYC documentation within a reasonable timeframe, qqkuda reserves the right to restrict or suspend the Account, withhold pending withdrawal requests, and/or close the Account in accordance with Clause 13 of this Agreement.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

qqkuda accepts deposits and processes withdrawals via the following locally supported channels: BCA, BRI, BNI, Man diri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are conducted in Indonesian Rupiah (IDR).

5.2 Deposit Requirements

The minimum deposit amount is Rp 10.000 unless otherwise stated in an applicable promotion. Deposits are generally credited to your Account balance in real time. qqkuda does not charge a fee for deposits, though your bank or e-wallet provider may apply their own transaction charges for which qqkuda accepts no responsibility.

5.3 Withdrawal Requirements

The minimum withdrawal amount is Rp 50.000. Withdrawals will only be processed to a payment method registered in the same name as the qqkuda Account. Third-party withdrawals are strictly prohibited. Players must have completed KYC verification before any withdrawal request will be approved. qqkuda targets withdrawal processing within five (5) minutes of approval for verified accounts, though processing times may vary based on bank processing schedules and peak demand periods.

5.4 Withdrawal Limits

Daily and weekly withdrawal limits apply to all accounts. Specific limits are displayed within your Account dashboard. qqkuda reserves the right to adjust these limits at its discretion and without prior notice, particularly in cases where unusual or suspicious transaction patterns are detected.

5.5 Dormant Account Funds

An account that has had no login activity for a continuous period of twelve (12) months will be classified as dormant. qqkuda reserves the right to apply a monthly dormancy administration fee of Rp 20.000 to dormant accounts with a remaining balance. Players will be notified by email before such fees are applied. Any remaining balance will not be forfeited without reasonable prior written notice to the Player.

6. Bonuses & Promotions

6.1 General Bonus Terms

From time to time, qqkuda offers bonuses, free bets, free spins, cashback rewards, and other promotional incentives to eligible Players. Each promotion is subject to its own specific terms and conditions, which will be published on the relevant promotion page. In the event of any conflict between promotion-specific terms and this Agreement, the promotion-specific terms shall prevail for that promotion only.

6.2 Wagering Requirements

Unless otherwise stated in the promotion terms, all bonuses are subject to a wagering requirement before any associated funds may be withdrawn. The applicable wagering requirement multiplier will be clearly stated in the promotion terms. For example, a bonus with a 10x wagering requirement means the Player must wager an amount equal to ten times the bonus value before the bonus balance becomes withdrawable.

6.3 Bonus Eligibility

Bonuses are available to eligible Players only. Players who have self-excluded, have pending KYC issues, or whose accounts are under review are not eligible for bonus participation. qqkuda reserves the right to determine bonus eligibility at its sole discretion and to withdraw a bonus offer at any time prior to the Player meeting the applicable wagering requirement, where evidence of bonus abuse or exploitation is identified.

6.4 Prohibited Bonus Activity

The following activities in relation to bonuses are strictly prohibited and constitute grounds for immediate account suspension and forfeiture of all bonus and bonus-derived funds:

• Opening multiple accounts to claim the same bonus more than once;
• Coordinating with other players to place opposing bets to guarantee bonus conversion (known as "bonus arbitrage" or "bonus hunting");
• Using automated software, bots, or scripts to exploit bonus offers;
• Providing false or misleading information to qualify for a promotion.

7. Betting & Gaming Rules

7.1 General Rules

All bets placed on qqkuda are governed by the specific rules applicable to the relevant product category (sports betting, live casino, togel, slots, sabung ayam (traditional rooster-fighting wagering), bandar bola (football bookmaking)). Product-specific rules are published within the relevant section of the Platform and form part of this Agreement.

7.2 Bet Acceptance

qqkuda reserves the right to refuse, limit, or void any bet at its discretion, including but not limited to situations where: a technical error has occurred; the bet relates to an event where the outcome is already known; the odds offered were materially erroneous; or the bet is inconsistent with normal wagering patterns and raises concerns of match-fixing or event manipulation.

7.3 Void Bets

A bet may be declared void and the stake returned to the Player's Account in the following circumstances: the relevant event is cancelled, abandoned, or postponed and not rescheduled within forty-eight (48) hours; a technical fault prevented the bet from being properly recorded; or qqkuda determines that a manifest pricing error has occurred.

7.4 Final Decisions

All decisions made by qqkuda in relation to bet settlement, void bets, and rule interpretations are final, binding, and not subject to reversal except in cases of demonstrable manifest error on the part of qqkuda.

8. Prohibited Conduct

Players must not engage in any of the following activities on or in connection with the Platform:

• Using the Platform for any unlawful purpose, including money laundering, fraud, or terrorist financing;
• Accessing the Platform using automated means, including bots, scrapers, crawlers, or any other non-human agent;
• Attempting to reverse-engineer, decompile, disassemble, or otherwise tamper with the Platform's software or security systems;
• Colluding with other Players or third parties to gain an unfair advantage in any game or betting market;
• Exploiting software vulnerabilities, glitches, or errors to obtain winnings that would not otherwise have been achievable under normal operating conditions;
• Impersonating any other person or entity, or misrepresenting your identity, age, or location;
• Threatening, harassing, or abusing qqkuda staff, agents, or other users of the Platform;
• Engaging in any form of chargebacks or payment disputes in bad faith following the use of Platform Services.

9. Intellectual Property

All content on the Platform, including but not limited to logos, trademarks, text, graphics, user interfaces, software code, audio, and video, is the exclusive intellectual property of qqkuda or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with this Agreement.

You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content from the Platform without the prior written consent of qqkuda. Unauthorized use of Platform content may give rise to civil and criminal liability.

10. Privacy & Data

qqkuda collects, processes, stores, and uses your personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

qqkuda implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and qqkuda cannot guarantee absolute security of data transmitted to or from the Platform.

11. Limitation of Liability

11.1 Platform Availability

qqkuda endeavours to maintain continuous, uninterrupted access to the Platform but does not guarantee that the Platform will be available at all times. Scheduled and emergency maintenance periods may result in temporary unavailability. qqkuda accepts no liability for losses incurred as a result of Platform unavailability, including losses arising from missed betting opportunities.

11.2 Cap on Liability

To the maximum extent permitted by applicable law, qqkuda's total aggregate liability to any Player in connection with this Agreement, whether in contract, tort, or otherwise, shall not exceed the total amount deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.

11.3 Exclusions

qqkuda expressly excludes all liability for: indirect, consequential, or incidental loss or damage; loss of profit, revenue, or anticipated savings; loss of data; or any other loss arising from your use of or inability to use the Platform, except where such exclusion is prohibited by applicable law.

11.4 Force Majeure

qqkuda shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, civil unrest, or failures of third-party telecommunications or payment infrastructure.

12. Responsible Gaming

qqkuda is firmly committed to promoting responsible gaming practices. We provide a range of tools to help Players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible at any time through your Account settings.

Players who believe they may have a gambling problem are strongly encouraged to make use of these tools and to seek assistance from qualified support organisations. Full details of available responsible-gaming resources and support options are published on our dedicated Responsible Gaming page.

By using the Platform, you acknowledge that online gaming carries financial risk and that it is your responsibility to engage with these services in a responsible manner. qqkuda reserves the right to impose responsible-gaming restrictions on any Account where there is a reasonable concern for the Player's welfare, without prior notice.

13. Account Termination

13.1 Termination by the Player

You may close your Account at any time by contacting qqkuda customer support at [email protected]. Upon receipt of a valid closure request, any remaining real-money balance (excluding bonus funds that have not met applicable wagering requirements) will be processed for withdrawal to your verified payment method within five (5) business days, subject to completion of any pending KYC verification.

13.2 Termination by qqkuda

qqkuda reserves the right to suspend or permanently close your Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within a reasonable period;
• Evidence of fraudulent activity, money laundering, or other criminal conduct;
• Operation of duplicate accounts;
• Provision of false or misleading information at registration or during KYC;
• Any activity that, in qqkuda's reasonable opinion, constitutes a risk to the integrity of the Platform or other Players.

13.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately. Any bonus funds or winnings derived from prohibited conduct will be forfeited. Real-money balances (where termination is not due to fraud) will be returned subject to satisfactory completion of withdrawal procedures.

14. Amendments to These Terms

qqkuda reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via email to the address registered on their Account and/or via a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, where practicable.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must cease using the Platform and request Account closure in accordance with Clause 13.1 before the changes take effect.

15. Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with internationally recognized principles of commercial law, as applied by the Platform's licensing jurisdiction.

In the event of a dispute between a Player and qqkuda, the parties agree to first attempt resolution through qqkuda's internal complaints process. Players may submit a formal complaint by emailing [email protected] with the subject line "Formal Complaint", including full details of the issue, relevant Account information, and any supporting documentation. qqkuda will acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within fourteen (14) business days.

Where a dispute cannot be resolved through internal channels, both parties agree to submit to binding arbitration under the rules of an internationally recognized arbitration body, as designated by qqkuda. The language of arbitration shall be English. Nothing in this clause shall prevent qqkuda from seeking urgent injunctive relief in any court of competent jurisdiction.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the Platform, please contact the qqkuda support team using the details below. All formal legal notices must be submitted in writing via email.